Shipping
US non whole sale customers will be charged a flat rate of $4.75 per order First Class USPS shipping and $18.00 for Canadian customers (no returns accepted from Canadian customers). We can ship to virtually any address in the U.S. and Canada. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. All Other International customers need to create an account with an 3rd party shipping company (freight forwarder) here in the US. Shipping in the US is flat rate of $4.75 but no returns are accepted after it reaches the forwarder.
Please also note that the shipping rates for wholesale items are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Return Policy
To qualify for a return, products must be in their original condition: new, unused, clean, undamaged, not sharpened and returned in the original packaging with all original protective tips included. We cannot accept products purchased from other retailers or e-commerce sites, products with bent tips, or products that are dirty or otherwise not in their original condition.
- Examples of original condition include:
- No signs of use or wear
- Clean and free of residue, stains, scratches, or damage
- Tips straight and unbent, no dropped tweezers
- Prior purchased tweezers that have been hand or machine sharpened
- All original protective tips, inserts, and accessories included
- Product placed in its original, intact packaging
Return window: You may return new, unused items within 3 days of delivery for a refund. No returns after 7 days of receipt.
Return shipping: If your return is mailed after 3 days but before the 8th day, you are responsible for the return shipping cost. Ship USPS First-Class Package Service with tracking.
Return Address: Rubis Return #____, PO Box 55529, Lexington, KY 40555
Please email the tracking number and order number to admin@rubistweezers.com.
International-order restriction: We are unable to accept returns for orders purchased from outside the U.S. and shipped to Canada or to a U.S. third-party shipping company.
Refunds may take up to four weeks, although many are completed sooner. This period includes return transit time (5 to 10 business days), our processing time after the return arrives (3 to 5 business days), and your bank’s processing time after we submit the refund request (5 to 10 business days).