Contact Us

  • Rubis Switzerland
  • 310-924-9811
  • RUBIS TWEEZERS US/CANADA ONLINE DISTRIBUTOR PO BOX 20100 LONG BEACH, CA 90801

About us

Rubis has been making precision tweezers for over 70 years. In the beginning, the tweezers were used exclusively in the Swiss watch industry. Only extremely precise and high-quality tweezers could be used to assemble the sensitive mechanical movements of well-known manufacturers such as Patek Philippe, Cartier or Rolex. This gave rise to an independent handicraft tradition at Rubis, which was characterized by a pronounced sense of precision and the beauty of the shape that the Swiss watchmakers have always practiced.

Rubis soon became the market leader. Tweezers were not only made for the watch industry, but also for other demanding applications in electronics and microelectronics, robotics, telecommunications, space travel, research, biogenetics, pharmaceuticals, laboratories, surgery, microscopy, chemistry, medicine, biology and microbiology. Global companies such as Motorola, General Electric, Siemens, Toshiba, Hewlett Packard and renowned research institutions such as the Fraunhofer Institute and the University of Zurich have been working with Rubis tweezers for years.

Shipping & Returns

Shipping

Customers will receive
free USPS shipping for non wholesale accounts.  We can ship to virtually any address in the U.S. and Canada. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for wholesale items are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.