US customers will be charged a flate fee of $3.00 for First Class USPS shipping for non wholesale accounts. We can ship to virtually any address in the U.S. and Canada. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. International customers need to create an account with an 3rd party shipping company (freight forwarder) here in the US. Shipping in the US is free but no returns are accepted after it reaches the forwarder.
Please also note that the shipping rates for wholesale items are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unused items within 7 days of delivery for a full refund. Customer pays for return shipping using USPS parcel with tracking. Tracking number to be emailed to email@example.com along with order number. We will pay for return shipping if there is a manufacturer or shipping error (you received an incorrect or defective item, etc.). NOTE: Orders purchased from other countries outside US but shipped to a US 3rd Party shipping company, cannot be returned.
We do not refund returns of products previously purchased from other retailers/ecommerce sites, products with bent tips and/or products that are returned dirty. All returns need to be in original packaging and all returned tweezers are to include original protection tips.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please email us at firstname.lastname@example.org with your order number and details about the product you would like to return.