Shipping
US customers will be charged a flat rate of $4.00 for First Class USPS shipping and non wholesale accounts. We can ship to virtually any address in the U.S. and Canada. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. International customers need to create an account with an 3rd party shipping company (freight forwarder) here in the US. Shipping in the US is flat rate of $4.00 but no returns are accepted after it reaches the forwarder.
Please also note that the shipping rates for wholesale items are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Return Policy
You may return most new, unused items within 7 days of delivery for a full refund. Customer pays for return shipping using First Class USPS parcel with tracking.
Return Address: Rubis Return #____, PO Box 55529, Lexington, KY 40555
Tracking number to be emailed to admin@rubistweezers.com along with order number. NOTE: Orders purchased from other countries outside US but shipped to a US 3rd Party shipping company, cannot be returned.
We do not refund returns of products previously purchased from other retailers/ecommerce sites, products with bent tips and/or products that are returned dirty. All returns need to be in original packaging and all returned tweezers are to include original protection tips.
You should expect to receive your refund within four weeks however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).